Frequently Asked Questions
Everything you need to know about your SheVibe shopping experience.
Is the packaging discreet?
Yes. All orders are shipped in plain, unmarked boxes or mailers with a generic return address to ensure your privacy.
What is your return policy?
Due to the intimate nature of our products, we cannot accept returns on opened or used items. Defective products are covered under our 30-day warranty policy.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as secure payments via PayPal.
Are the materials body-safe?
Absolutely. We prioritize your health by curating a selection of products made from high-quality, non-porous materials like medical-grade silicone, glass, and stainless steel.
Will 'SheVibe' appear on my credit card statement?
To maintain your privacy, charges will appear as 'SV Retail' or a similar discreet billing descriptor on your bank statement.