Returns & Exchanges
At SheVibe, we prioritize your satisfaction and safety, offering easy returns on unused, unopened products within 30 days of purchase. Due to the intimate nature of our items, we maintain strict health and hygiene standards to ensure every customer receives a pristine product.
Check Eligibility
Ensure your item is in its original, unopened packaging with all factory seals intact to qualify for a return or exchange.
Request Authorization
Contact our support team with your order number to receive a Return Merchandise Authorization (RMA) number and shipping instructions.
Pack and Ship
Securely package your items and clearly write the RMA number on the outside of the box before shipping it back to our warehouse.
Processing and Refund
Once our team inspects the returned goods, we will process your refund or store credit to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing